REFUND AND EXCHANGE POLICY

Dear Customer,

We are continually enhancing our Customer Support with the suggestions you send us. Please find below the main guidelines of our Customer Service Policy:

Condition of your item: If any part of your PRODUCT is damaged or does not meet the quality you expected, please send us a picture of your product. Our Quality team will analyze the issue and may send you another product. To be eligible for a new shipment of the product, your item must be unused and in the same condition as you received it, including the original packaging.

Cancellation policy: If you wish to cancel or change something in your order, please contact us within 24 hours of placing the order: support@braceletsofbrazil.com. We are unable to process cancellation requests after 24 hours, as the package will already have been shipped. We process orders quickly to ensure delivery as soon as possible. However, once processed in our warehouse, we cannot make changes.

Refund Policy: If the product you received is damaged, different from what you ordered, or has delivery issues, let us know! Please send an email to your@email.here or contact us through Fanpage or Instagram. We will review each case individually and inform you about the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain period.

IF Delayed or Missing Refunds is found (if applicable):

If you haven’t received a refund yet, please check your bank account again and contact your credit card company. It may take some time before your refund is officially posted. If you’ve followed these steps and still have not received your refund, please contact us at support@braceletsofbrazil.com.

Customer Support:

Our customer contact channel is:

• Email: support@braceletsofbrazil.com 

• A customer service representative will respond to your inquiry within 48 hours.

 

PRIVACY STATEMENT

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase from our store, we collect the personal information you give us during the purchase and sale process, such as name, address, and email. When you browse our store, we also automatically receive your computer's IP address to provide us with information about your browser and operating system. Email Marketing (if applicable): With your permission, we may send emails about our store, new products, and other updates.

SECTION 2 - CONSENT

By providing us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery, or return a purchase, you consent to the collection and use of that information only for the specific reason. If we ask for personal information for a secondary reason, such as marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no. How do I withdraw my consent? If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, collect or use your information, at any time, by contacting us at support@braceletsofbrazil.com.

SECTION 3 - DISCLOSURE

We may disclose your personal information if required by law or if you violate our Terms of Service.

SECTION 4 - THIRD-PARTY SERVICES

Third-party providers used by us will collect, use, and disclose your information only to the extent necessary to perform the services they provide to us. We recommend reading the privacy policies of these providers to understand how they handle your personal information. When you proceed with a transaction involving services from a third-party service provider, your information may be subject to the laws of the jurisdiction in which that service provider is located. When you leave our website or are redirected to a third-party site or application, you will no longer be governed by this Privacy Policy or our website's Terms of Service. Links: By clicking on links on our store, you may be directed away from our site. We are not responsible for the privacy practices of other sites.

SECTION 5 - SECURITY

We take reasonable precautions to protect your personal information and follow industry best practices to prevent loss, misuse, unauthorized access, disclosure, alteration, or improper destruction. Your credit card information is encrypted using Secure Socket Layer (SSL) technology and stored with AES-256 encryption.

SECTION 7 - AGE OF CONSENT

By using this site, you declare that you are at least the age of majority in your state or province of residence or have given consent for your minor dependents to use this site.

SECTION 8 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time. Changes will take effect immediately upon posting on the website. Material changes will be notified to make you aware of the information collected, used, and disclosed. If our store is acquired or merged with another company, your information may be transferred to the new owners to continue selling products to you.

QUESTIONS AND CONTACT INFORMATION To access, correct, amend, or delete personal information, register a complaint, or get more information, please contact our Privacy Compliance Officer at support@braceletsofbrazil.com.